refund policy

You can request a return up to 20 days after receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the email proof of purchase. 

To start a return, you can contact hello@etouf.com. Please note that returns will need to be sent to the following address: 150 Evler Mah. 1.008 Sok. Deniz Apt. No:5/11 Ayvalık/Balıkesir 10400

All returns will be paid for and arranged by the customer, except for in situations where the items arrive damaged. Original shipping costs are non refundable, unless the items arrive damaged.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

Exceptions / non-returnable items
Made to order items and sale items cannot be refunded or exchanged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact hello@etouf.com.