privacy policy
All services provided on our online store are owned and operated by Zeki İlmen Sole Proprietorship, registered at Ayvalık/Balıkesir, Türkiye.
Our company may collect personal data for various purposes. Below, you can find information on how personal data is collected, used, and protected.
By filling out membership forms or various surveys on our website, members provide certain personal information (such as name, surname, company information, phone number, address, or email address), which is collected by our store as required by the nature of our business.
From time to time, our company may send campaign details, information about new products, or promotional offers to its customers and members. Members can choose whether or not to receive such communications during registration, or they may later change this preference in their account settings or by following the link provided in the notification email.
Personal information transmitted electronically to our store by members during registration or via email will not be disclosed to third parties, except for purposes and within the scope specified in the “User Agreement.”
To identify system-related issues and resolve potential problems or disputes that may arise regarding the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users generally and to collect broad demographic information.
Our company may also use the requested information for direct marketing purposes, either by itself or in collaboration with business partners, within or beyond the scope of the “Membership Agreement.” Personal information may also be used when necessary to contact the user. Information requested by our company, information provided by the user, or information related to transactions carried out through our website may be used — without disclosing the identity of members — for statistical analysis, database creation, or market research purposes by our company and its partners.
Our company undertakes to keep all confidential information private, to consider it as a duty of confidentiality, and to take and maintain all necessary measures to prevent unauthorized use or disclosure of such confidential information.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our website. Credit card information is never stored in our system.
When you enter a transaction, there are two indicators that confirm you are on a secure site. One is the padlock or key icon located at the bottom of your browser window. This indicates that you are on a secure web page and that all your data is encrypted for protection. These details are used only during the transaction process and in accordance with your instructions.
Credit card information entered during a purchase is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and transmitted directly to the relevant bank for verification. Once the card’s validity is confirmed, the purchase continues. Because card details cannot be viewed or stored by us, it is impossible for any third party to access this information.
For online credit card orders, payment/invoice/shipping address information is verified by our company to prevent Credit Card Fraud. Therefore, first-time orders may require confirmation of financial and contact details before processing. If necessary, our company may contact the customer or the bank to verify this information.
Only you can access and modify the personal information you provide during membership registration. As long as you protect your login credentials, it is impossible for others to access or alter your personal data. All membership transactions are protected within a 128-bit SSL secure area, an international encryption standard that cannot be broken.
Websites that clearly display customer service contact details, physical address, and phone number are preferred by consumers today. This allows you to obtain detailed information about any concerns and assess the reliability of the online store more accurately.
MAIL ORDER CREDIT CARD SECURITY
If you send us your personal or credit card information via mail order, it will be stored confidentially by our company. This data is retained for 60 days to resolve any potential disputes with the bank, after which it is securely destroyed.
Since the mail order form you send only authorizes payment for your specific order, no other charges can be made to your card. In case of any unauthorized transaction, you can contact your bank and dispute the payment, meaning there is no risk to you.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our website may contain links to other sites. Our company is not responsible for the privacy practices or content of such linked websites. Advertisements on our site may be distributed to users through our business partners. The principles outlined in this Privacy Policy apply solely to our online store and do not cover third-party websites.
EXCEPTIONS
In limited cases, our company may disclose user information to third parties outside the provisions of this Privacy Policy. Such cases include:
- To comply with mandatory legal obligations under laws, decrees, or regulations;
- To fulfill and enforce the “Membership Agreement” or other contracts made with users;
- To respond to official requests from authorized administrative or judicial bodies conducting an investigation;
- When disclosure is necessary to protect the rights or safety of users.
EMAIL SECURITY
Please never include your credit card number or passwords in emails sent to our Customer Service regarding any of your orders. Emails may be viewed by third parties, and our company cannot guarantee the security of information transmitted via email.
BROWSER COOKIES
Our company may collect data about visitors and how they use our website using technical communication files known as cookies. Cookies are small text files sent by a website to a user’s browser and stored in their main memory. Cookies make the use of the internet easier by storing user preferences and settings.
Cookies help us obtain statistical data on how many people visit our site, how often and for what purpose they visit, and how long they stay. They also allow us to dynamically generate content and advertisements customized for users. Cookies are not designed to retrieve personal data or information from your computer or email.
Most browsers are initially set to accept cookies, but users can adjust their settings to refuse cookies or to receive a warning before cookies are stored.
Our company reserves the right to amend this Privacy Policy at any time by publishing an updated version on the website or by notifying users via email. Changes become effective on the date they are published.
For any questions or suggestions regarding our Privacy Policy, please contact us at hello@etouf.com.
